For the fastest technical help, go to your Vera dashboard, go to Setup, Tech Support, enable remote access and open up a trouble ticket through that tab. In your comments, describe the issue as thoroughly as possible and how to reproduce it, and leave a good time for our Tech Support Team to contact you, in case they need to call you.

If you are not able to access your dashboard, complete and submit the form bellow. Be sure to provide the serial number of your Vera unit and describe the issue as thoroughly as possible and how to reproduce it.

If you are not able to access your dashboard or submit the form bellow please call us between 9:00 am EST - 6:00 pm EST:
U.S. Toll-Free: (866) 966-casa (866-966-2272)
Hong Kong: +852-819-90477
International: +1 (702) 487-9770 (U.S.)
International: +1 (702) 507-0503 (New phone system - beta)

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